Delivery Information

If you are ordering for pre-Christmas Delivery please read our 'Christmas Delivery Information' before placing your order.

We have various delivery options at LoveMyWindow.com for you to choose from, and remember you get FREE economy delivery in the UK when spending over £50.00. Please find details of each delivery service below: 

Delivery Service Details Costs Areas Available
Economy (3-5 days) for delivery Monday – Friday
*FREE for orders over £50
£3.50* UK, excluding Channel Islands and Isle of Man
Express Tracked  (1-2 days) for delivery Monday – Friday
A signature on delivery will be required for this service
£7.00 UK, excluding Channel Islands and Isle of Man

Some products are subject to a making / dispatch time as well as delivery time. Making times are stated on each product, and these are stated as working days, excluding weekends and bank holidays. These are estimated times, and often depend on the current workload of the workroom, so they can often be slightly quicker or slower. If you have ordered more than one item we will usually despatch your order all together when every item is ready, however if you need items sooner we can arrange a part shipment where possible. 

Most of our delivery services require a signature on delivery and packages will not be left outside properties, a lot of customers prefer to use a work address for delivery, we do encourage this , but there are some instances where we may ONLY ship to the billing address.  Should this apply we will contact you prior to dispatch.   Most of our delivery partners will attempt delivery between 2 and 3 times, after this your order will be returned to us and additional charges may apply to have it resent. It is the customers responsibility to make sure the address on order is correct, we will ship to the full address provided, and if this is wrong and the order needs resending there will be additional shipping costs to pay. If you know you will not be able to accept your delivery, please contact our customer service team as they will be able to hold your delivery until a suitable date. 

If you need your order in a hurry and would like to track it also, please choose the Express delivery option as this is a fully trackable service with a next day delivery. Making times will still apply, so if you need something before the stated making time, please contact us to see if we are able to fast track your order.  

Please remember delivery times are from the day you receive your shipment notification, not from the day you place your order. 

Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel. 

We use Royal Mail and DPD for most of our shipments, however on occasion we may use another courier. If you have been supplied with a tracking number, please visit the relevant couriers website to track your order. Tracking information can take up 12 hours to appear on the relevant couriers website, so please do not contact us if you are not seeing tracking information immediately after receiving your email. 

If you have not received your parcel within 5 days of receiving your dispatch email, please do get in touch so we can investigate the issue further for you. However, Royal Mail do advise up to 2 weeks for some parcels to arrive at their destination. 

International Delivery

We now offer an international delivery service available for most countries. Please find details of each delivery service below: 

Delivery Service Details Costs Areas Available
European Standard (3-7 days) for delivery Monday – Friday
A signature on delivery may be required for this service
£10.00 All European countries including Channel Islands and Isle of Man
Worldwide Standard (3-10 days) for delivery Monday – Friday
A signature on delivery may be required for this service
£12.00 Worldwide countries including: Australia, Canada, New Zealand, Asia, Africa, USA, South America

We use Royal Mail or DHL for most of our international shipments and they will require a signature on delivery. Most services are fully trackable, so once we have supplied you with a tracking number please go to the relevant couriers website to track your order further. 

Love My Window cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order. 

Additional Charges

Some items, such as tracks and poles or heavy parcels, may incur additional delivery charges, particularly to international destinations, this can be due to the weight and size of the package being shipped. We may have to charge additional courier costs from time to time, but these are only the costs we incur shipping your product, we will contact you after placing your order if we need to. Please contact us if you are unsure whether you will be charged extra delivery.